Frequently Asked Questions

We work on the common Windows-based laptop and desktop brands, plus Mac hardware. If you're not sure whether your specific brand or model is something we handle, get in touch and describe it -- we'll let you know directly.

Laptops, desktop computers, printers, gaming consoles, and Mac hardware (MacBook, iMac, Mac mini), plus chip-level motherboard and logic board repair, and a buy-sell-trade service for used electronics.

No. Smart Geeks is an independently owned and operated repair shop. We are not affiliated with, authorized by, or certified by any device manufacturer.

We start with a visual inspection, then run device-specific tests (power, display, storage, connectivity, or board-level checks depending on the symptom) to identify the actual cause before recommending a repair.

Yes -- explaining our diagnostic findings before starting repair work is central to how we operate, not an optional extra.

We'll tell you directly. Not every fault, particularly severe board damage or corrosion, can be economically repaired, and we won't continue billing for attempts we don't think will work.

It's repair work done directly on a device's motherboard or logic board -- replacing a charging port, a damaged capacitor, or tracing a short circuit -- rather than swapping a whole component or board. See our motherboard and chip-level repair page for more detail.

No. Smart Geeks is an independent repair shop and is not authorized, certified, or approved by Apple. We work on MacBook, iMac, and Mac mini hardware as an independent alternative.

Some repairs, particularly anything involving storage, can carry that risk. We recommend backing up beforehand where possible and we'll flag it directly if a specific repair adds risk to your data.

Cost depends on the device, the fault, and the parts required, so we don't publish a flat price list. We'll walk you through the specifics after diagnostics, before any repair work begins.

We stand behind the repair work we complete. See our warranty policy page for the specifics of what's covered -- get in touch if you have a question about a particular repair.

Our diagnostic policy page explains how we assess devices and communicate findings before any repair work or cost is committed to.

Yes, for the categories we work on -- laptops, desktops, Mac computers, and gaming consoles. Bring the device in and we'll assess it in person before making an offer.

Sometimes, depending on the device and fault. We'll be upfront about whether it's something we can take when you bring it in.

We don't request passwords, PINs, or account credentials through our contact form. If a repair genuinely requires the device to be unlocked for testing, we'll talk that through with you in person.

We don't access personal files beyond what's needed to test the specific fault. Backing up your data beforehand is always a good idea, especially for storage-related repairs.